FAQs
Questions, answered.
Everything people usually ask before sending their first photo. If your question is not here, send a request and ask in the notes, or message us from the contact details in the footer.
- How does SearchMyShoes work?
- Upload a photo of footwear you like, choose a type, size and budget, and share your WhatsApp number and delivery area. Our shop reviews the request and messages you on WhatsApp with options we can offer.
- Can I upload any type of footwear?
- Yes. Sneakers, formal shoes, sports shoes, loafers, sandals, heels, boots or anything else. A clear photo of the pair from the side works best, but screenshots are fine too.
- Is submitting an enquiry free?
- Completely free. You only pay if you decide to buy a pair we offer, and that is agreed with you directly on WhatsApp.
- How will you contact me?
- On the WhatsApp number you provide, or by phone if WhatsApp does not go through. We only use your details to respond to your request. You can also reach out to us first using the contact links in the footer.
- Do you deliver outside your local area?
- Not at the moment. Delivery is limited to nearby serviceable areas. If your pincode is outside our delivery area we will let you know when we reply, and you may still be able to collect from the shop.
- Can I request a specific size or color?
- Yes. The form asks for your UK size and lets you add a preferred colour, material, occasion and any other notes. The more detail you give, the closer we can match.
- Is the requested footwear guaranteed to be available?
- No. We are a physical shop, not a marketplace, so we can only offer what we stock or can source. We will always tell you honestly whether we found a match, a close alternative, or nothing suitable.
- What photo formats and sizes can I upload?
- JPG, PNG or WEBP up to 8 MB. Screenshots are fine. The photo is uploaded to private storage and is only visible to our shop staff.
- Is my photo or phone number shared with anyone?
- No. Your details are used only to reply to your request. The WhatsApp message offered after you submit includes a private photo link that expires after 30 days. See our privacy policy for details.
- Can I send more than one photo?
- The form takes one photo per request so each gets a clear reply. You can submit as many requests as you like, or send extra angles in the WhatsApp chat once we reply.
- What if I am not sure of my size?
- Choose “Not sure” on the size step. We will help you measure your foot on WhatsApp and suggest the right UK size for the style.
- How quickly will you reply?
- Usually within one working day. Requests sent late at night or on a holiday are answered the next working morning.
Still wondering? Just send the photo.
The fastest answer comes from a real request. Free, no account, reply on WhatsApp.